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No More Lifetime Returns at LL Bean

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  • Hatton
    replied
    I have not bought any LL Bean items in a long time.  It used to be one of my favorites.   I don't think I knew it had a lifetime return policy.  I have had items repaired by Patagonia.  Most of the time I think of clothing as a disposable item.  Very few items do I treasure enough to get them repaired.

    Leave a comment:


  • VagabondMD
    replied
    I have not purchased anything from LL Bean in at least ten years. I am not sure whatever happened to my Maine Hunting Boots— I think I replaced them years ago with boots that are actually comfortable.

    As far as returns, I did return a 15 year old Patagonia light jacket for zipper failure and replacement years ago, and then I later replaced the jacket completely and sold it on eBay.

    Kudos to LL Bean, a former favorite of mine (in the 80’s and 90’s) for no longer taking crap from people (literally).

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  • spiritrider
    replied




    Reminds of of this guy trying to return a table tennis table

    Was this guy wrong to try to return a rusted 10-year-old outdoor table tennis table? Should the lifespan be > 10 years?
    Click to expand...


    How long should a product rated for outdoors be returnable with a satisfaction guarantee. This will be one of the questions with LL Beans new one year no questions asked return policy. They said every thing else will be a case by case "fair solution" basis.

    If I buy something at LL Bean and it only lasts a few years and they won't replace it, I'll probably going elsewhere. I love their products, but they are pricey and I have had to return a few products that failed/wore out prematurely.

    I think ten years in FL might be a bit much, but how long should an outdoor ping pong table last?

    Leave a comment:


  • The White Coat Investor
    replied
    Reminds me of this guarantee from a fellow I canyoneer with (and buy gear from):

    "We guarantee that canyoneering will beat the crap out of your gear and your body but if you think there's a problem with the manufacturing of something you bought from us, give us a call and we'll talk about it."

    Leave a comment:


  • DMFA
    replied
    Well, this disrupts my Total Return strategy...

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  • Ryan
    replied
    Reminds of of this guy trying to return a table tennis table

    Was this guy wrong to try to return a rusted 10-year-old outdoor table tennis table? Should the lifespan be > 10 years?

    Leave a comment:


  • wideopenspaces
    replied
    LL Bean is trendy? Like in an ironic, normcore kind of way?

    Leave a comment:


  • spiritrider
    replied
    What says I.

    Well, I am certainly not impressed with someone who quotes Latin to try and make a point about bubble dwelling elitists.

    You are absolutely right. There is no reason to quibble about a reason for a failure that does not exist. A policy that defines a brand for a century and allows them to grow to a substantial iconic business is not a failure because of a minority of customers without honor or integrity.

    Also, just how are LL Bean executives living in a happy little bubble? The only reason for this thread is because they determined that the policy is no longer the best choice.

    The only failure here is that of your premise.

     

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  • artemis
    replied
    Once again, dishonesty and greed ruin something good.

    Returning an item because it's defective and failed prematurely or because after you tried it a few times in the field you realized it's not going to meet your needs is one thing.  But returning an item because you just plain wore it out, or because it doesn't fit any more because you gained/lost weight, that's simply wrong.

    Leave a comment:


  • jz
    replied
    @spiritrider, It was a failed policy.  Res ipsa loquitur.  We can quibble about the reason it was a failure. I say LL Bean execs are bubble dwellers who don't understand human nature.   What say you?

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  • Craigy
    replied




    Same reason Costco changed its policy.
    Click to expand...


    http://fortune.com/2018/01/11/woman-returns-dead-christmas-tree/

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  • spiritrider
    replied




    Primo  example of elitism. The original  policy reveals that LL Bean executives live in a happy little bubble,  unexposed to the ruffians beneath them.
    Click to expand...


    Nice theory if it wasn't totally backwards.

    Your so called "ruffians" are the ones who used the policy as intended. The working classes valued the quality of LL Bean products and appreciated what they essentially considered a flexible extended warranty policy.

    So they might return a product after 2-3 years that failed to live up to their experience that an LL Bean product should last several years to decades.

    As someone who has lived in Northern New England for several decades. I can tell you that 3-4 generations of family, friends, and acquaintances who would more likely cut off their legs than abuse LL Beans generous policy.

    Now on the other hand after LL Bean started getting trendy, I can't begin to tell the times that six-figure colleagues and their wives boasting about abusing LL Bean's policy. I can only imagine the abuse rendered by hipster Millennials.

    P.S. Yesterday morning I used my LL Bean Boots purchased more than 4 decades ago to snowblow my driveway. Sitting in my LL Bean slip-on Storm Chasers as I write this.

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  • Kamban
    replied
    Same reason Costco changed its policy.

    Leave a comment:


  • Rando
    replied




    Yep, I got my notice this morning. I guess Eddie Bauer is the only retailer that I know of that still honors lifetime returns. Once again, the actions of a tiny minority (with no scruples) ruin a good thing for the vast majority.
    Click to expand...


    Orvis still has a 100% lifetime guarantee as well.  I had a leather jacket that had the lining wear out after a few years (quite a bit more rapidly than I'd expect, it's not like I was bull-riding with it on) and they cheerfully exchanged it for a new one.

    Leave a comment:


  • jfoxcpacfp
    replied
    Yep, I got my notice this morning. I guess Eddie Bauer is the only retailer that I know of that still honors lifetime returns. Once again, the actions of a tiny minority (with no scruples) ruin a good thing for the vast majority.

    Leave a comment:

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