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  • Dreamgiver
    replied
    or, as I like to say, if my patients remember me, I did a bad job!

    Leave a comment:


  • artemis
    replied
    In order for my patients to rate me, they'd have to know I exist in the first place.  Security through obscurity at its finest!

    Leave a comment:


  • jsr52
    replied
    I don't think that day is that far off. Uber drivers our rating us.

    Leave a comment:


  • G
    replied
















    I find it hard to be a single review, unless persistent and vigilant in their desire to ruin you could do to much damage though, its like any other review. The weight of the overall will set an anchor and the outliers will be judged accordingly.
    Click to expand…


    Then you must not buy into reviews in general.   ????  I know many, including myself from time to time, who will pore over dozens and dozens of reviews, virtually all positive, who will be frightened off by one or two very negative reports.  Horror stories scare people off, even if they’re few and far between. For something elective like cosmetic surgery, I would bet that most people who look at reviews when shopping for a surgeon, especially looking nationwide, would be scared off by a horror story like that.  It’s too easy to simply find someone who has zero blemishes, even if they have fewer total reviews to judge from.  People aren’t just looking at the weighted average score, they’re honing in on the negative reviews and sizing them up.  Might be one negative review in ten, a hundred, a thousand.  If it sounds legit, it’s frightening enough to go somewhere else.

    Obviously people who don’t look at reviews aren’t going to be impacted.  But tons of people, especially younger people, obsess over this stuff, and I have no doubt that a single bad review for a physician could cause a measurable amount of lost revenue.  And like you mentioned, many of these people are perfectionists, possibly suffering from any number of psychoses, etc.
    Click to expand…


    You’d be hard pressed to find a review of most anything without a single bad one though. I mean I look at reviews of doctors I consider working with/for/hiring, etc…its tough, nothing is transparent.
    Click to expand…


    Absolutely.  There’s also a definite negative-reporting bias. And there’s tons of 0/5, one star reviews that have no context, or are easy to pass over since they say stuff like “no place to park” or whatever.  But for most people who read reviews, a relatively well written negative review that’s hits on topics relevant to the reader will have a big negative effect when shopping.
    Click to expand…


    True, but luckily most terrible reviews look like they were written by a lunatic.
    Click to expand...


    Well...lunacy to your eyes.... 

    Leave a comment:


  • Zaphod
    replied













    I find it hard to be a single review, unless persistent and vigilant in their desire to ruin you could do to much damage though, its like any other review. The weight of the overall will set an anchor and the outliers will be judged accordingly.
    Click to expand…


    Then you must not buy into reviews in general.   ????  I know many, including myself from time to time, who will pore over dozens and dozens of reviews, virtually all positive, who will be frightened off by one or two very negative reports.  Horror stories scare people off, even if they’re few and far between. For something elective like cosmetic surgery, I would bet that most people who look at reviews when shopping for a surgeon, especially looking nationwide, would be scared off by a horror story like that.  It’s too easy to simply find someone who has zero blemishes, even if they have fewer total reviews to judge from.  People aren’t just looking at the weighted average score, they’re honing in on the negative reviews and sizing them up.  Might be one negative review in ten, a hundred, a thousand.  If it sounds legit, it’s frightening enough to go somewhere else.

    Obviously people who don’t look at reviews aren’t going to be impacted.  But tons of people, especially younger people, obsess over this stuff, and I have no doubt that a single bad review for a physician could cause a measurable amount of lost revenue.  And like you mentioned, many of these people are perfectionists, possibly suffering from any number of psychoses, etc.
    Click to expand…


    You’d be hard pressed to find a review of most anything without a single bad one though. I mean I look at reviews of doctors I consider working with/for/hiring, etc…its tough, nothing is transparent.
    Click to expand…


    Absolutely.  There’s also a definite negative-reporting bias. And there’s tons of 0/5, one star reviews that have no context, or are easy to pass over since they say stuff like “no place to park” or whatever.  But for most people who read reviews, a relatively well written negative review that’s hits on topics relevant to the reader will have a big negative effect when shopping.
    Click to expand...


    True, but luckily most terrible reviews look like they were written by a lunatic.

    Leave a comment:


  • Craigy
    replied










    I find it hard to be a single review, unless persistent and vigilant in their desire to ruin you could do to much damage though, its like any other review. The weight of the overall will set an anchor and the outliers will be judged accordingly.
    Click to expand…


    Then you must not buy into reviews in general.   ????  I know many, including myself from time to time, who will pore over dozens and dozens of reviews, virtually all positive, who will be frightened off by one or two very negative reports.  Horror stories scare people off, even if they’re few and far between. For something elective like cosmetic surgery, I would bet that most people who look at reviews when shopping for a surgeon, especially looking nationwide, would be scared off by a horror story like that.  It’s too easy to simply find someone who has zero blemishes, even if they have fewer total reviews to judge from.  People aren’t just looking at the weighted average score, they’re honing in on the negative reviews and sizing them up.  Might be one negative review in ten, a hundred, a thousand.  If it sounds legit, it’s frightening enough to go somewhere else.

    Obviously people who don’t look at reviews aren’t going to be impacted.  But tons of people, especially younger people, obsess over this stuff, and I have no doubt that a single bad review for a physician could cause a measurable amount of lost revenue.  And like you mentioned, many of these people are perfectionists, possibly suffering from any number of psychoses, etc.
    Click to expand…


    You’d be hard pressed to find a review of most anything without a single bad one though. I mean I look at reviews of doctors I consider working with/for/hiring, etc…its tough, nothing is transparent.
    Click to expand...


    Absolutely.  There's also a definite negative-reporting bias. And there's tons of 0/5, one star reviews that have no context, or are easy to pass over since they say stuff like "no place to park" or whatever.  But for most people who read reviews, a relatively well written negative review that's hits on topics relevant to the reader will have a big negative effect when shopping.

    Leave a comment:


  • Zaphod
    replied







    I find it hard to be a single review, unless persistent and vigilant in their desire to ruin you could do to much damage though, its like any other review. The weight of the overall will set an anchor and the outliers will be judged accordingly.
    Click to expand…


    Then you must not buy into reviews in general.   ????  I know many, including myself from time to time, who will pore over dozens and dozens of reviews, virtually all positive, who will be frightened off by one or two very negative reports.  Horror stories scare people off, even if they’re few and far between. For something elective like cosmetic surgery, I would bet that most people who look at reviews when shopping for a surgeon, especially looking nationwide, would be scared off by a horror story like that.  It’s too easy to simply find someone who has zero blemishes, even if they have fewer total reviews to judge from.  People aren’t just looking at the weighted average score, they’re honing in on the negative reviews and sizing them up.  Might be one negative review in ten, a hundred, a thousand.  If it sounds legit, it’s frightening enough to go somewhere else.

    Obviously people who don’t look at reviews aren’t going to be impacted.  But tons of people, especially younger people, obsess over this stuff, and I have no doubt that a single bad review for a physician could cause a measurable amount of lost revenue.  And like you mentioned, many of these people are perfectionists, possibly suffering from any number of psychoses, etc.
    Click to expand...


    You'd be hard pressed to find a review of most anything without a single bad one though. I mean I look at reviews of doctors I consider working with/for/hiring, etc...its tough, nothing is transparent.

    Leave a comment:


  • Craigy
    replied




    I find it hard to be a single review, unless persistent and vigilant in their desire to ruin you could do to much damage though, its like any other review. The weight of the overall will set an anchor and the outliers will be judged accordingly.
    Click to expand...


    Then you must not buy into reviews in general.     I know many, including myself from time to time, who will pore over dozens and dozens of reviews, virtually all positive, who will be frightened off by one or two very negative reports.  Horror stories scare people off, even if they're few and far between. For something elective like cosmetic surgery, I would bet that most people who look at reviews when shopping for a surgeon, especially looking nationwide, would be scared off by a horror story like that.  It's too easy to simply find someone who has zero blemishes, even if they have fewer total reviews to judge from.  People aren't just looking at the weighted average score, they're honing in on the negative reviews and sizing them up.  Might be one negative review in ten, a hundred, a thousand.  If it sounds legit, it's frightening enough to go somewhere else.

    Obviously people who don't look at reviews aren't going to be impacted.  But tons of people, especially younger people, obsess over this stuff, and I have no doubt that a single bad review for a physician could cause a measurable amount of lost revenue.  And like you mentioned, many of these people are perfectionists, possibly suffering from any number of psychoses, etc.

    Leave a comment:


  • Kamban
    replied
    I never had placed any importance on the online reviews until a couple of patients told me that they had difficulty locating me since when they searched for my specialty my name never came up except I was near the bottom when they looked for me. The only reason they found me was by word of mouth. No bad reviews but no good ones either. Yet they commented on the good care I gave them, once I saw them as a patient.

    One day I asked three of those patients to write reviews about me on the three main rating sites. They could write wherever they liked. Lo and behold, my rating shot up from 42nd to 7th position. And I am happy to be at that place.

    Leave a comment:


  • VagabondMD
    replied




    I’m so happy that nobody reads reviews before going to the ED and doesn’t pick their doctor anyway. I can essentially completely ignore online reviews. Although the nurses do pull up some really good ones occasionally.
    Click to expand...


    That is largely my situation. In general, you do not pick your radiologist.

    A couple years ago, there was the wife (and hospital volunteer) of an elderly patient (mid-late 80's) who expressed concern to the Hospital CEO that the guy (me) who was going to do a biopsy on her husband had such a limited Healthgrades profile. She completely discarded the fact that we met under similar circumstances several years earlier, valuing whatever was on the internet over previous experience with me. LOL

    Leave a comment:


  • Hatton
    replied
    I rarely read reviews because I figure if I never bother to review online products, doctors, dentists why would anyone else.  If I like something I continue to use it if I don't like it I quit. I guess it is a generational thing.

    Leave a comment:


  • The White Coat Investor
    replied
    I'm so happy that nobody reads reviews before going to the ED and doesn't pick their doctor anyway. I can essentially completely ignore online reviews. Although the nurses do pull up some really good ones occasionally.

    Leave a comment:


  • Zaphod
    replied




    As a radiologist, I am rarely reviewed. One of the few was a patient who had a bad result and confused me with someone else. I was only peripherally involved in the case, wrong site surgery, and only after all the damage was done. Like a lawsuit, my name got rolled up in the mess.

    I also have three “one star” reviews from an eBay dust up. I purchased an item from a college student, she intentionally substituted an inferior and cheaper item, and while we were going through the dispute process, three negative ratings showed up on my Healthgrades profile. When confronted, she all but admitted to doing it.

    So my online professional profile is a bit of a mess!
    Click to expand...


    LOL. My buddy and I are always enjoying the Ebay process. You have to be anonymous, people talk smack about it, and even though its impossible in reality it only takes a bored person to do some damage. Ebay people are crazy, complaining about used 3 dollar items like you impugned their mother. Their heavily weighted to the buyer rules have turned me off of ebay recently.

    Maybe you should email this and other people sued for reviews and get it removed.

    Leave a comment:


  • VagabondMD
    replied
    As a radiologist, I am rarely reviewed. One of the few was a patient who had a bad result and confused me with someone else. I was only peripherally involved in the case, wrong site surgery, and only after all the damage was done. Like a lawsuit, my name got rolled up in the mess.

    I also have three "one star" reviews from an eBay dust up. I purchased an item from a college student, she intentionally substituted an inferior and cheaper item, and while we were going through the dispute process, three negative ratings showed up on my WebMD profile. When confronted, she all but admitted to doing it.

    So my online professional profile is a bit of a mess!

    Leave a comment:


  • Zaphod
    replied




    To me her nose looked fine before and after.  Some people are never satisfied and I suspect cosmetic surgery patients are the hardest to please.
    Click to expand...


    Nose patients are reliably/validated the very least satisfied of all cosmetic surgery patients. It goes nose>face>body>breast as far as always unhappy to always happy. People that do noses, they hate themselves or something.

    I have made my practice the opposite, heavily weighted to the always happy scale and dont do noses at all.

    Leave a comment:

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