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They were both in the wrong. It should never have gotten to the boarded/removed stage, thats just poor policy and planning. He was a total hardheaded dummy for basically refusing to move, thats on him. Ive been late and last in line to board and told to shove off myself, it sucked but what can you do.
No one was right and no one wins. Airlines are held to by law to give x% of your ticket up to 400%, they of course try to keep you in the dark about that and get you to take much less. That was their first mistake, someone will always take the money if you escalate it enough. They could have arranged car service for a passenger or crew, or another flight, anything, but they just brute forced it. Someone at delta the same weekend make 14k for missing their flights two days in a row.
You give up a lot of rights when you board a plane, I think people forget this. People will not boycott united in any meaningful fashion, part of whats wrong with flying are the lack of choices, you take what you can get. Even this guy was running back on the plane after taking a beating.
That in no way condones how they handled it, which was atrocious. I also dont agree with the ability of them to basically take you hostage on the tarmac once the doors closed. There has to be a better balance of customer service with airlines. You dont get to just say "security" and do whatever you want to people, thats not right either. This bs about being able to overbook as a right for the airlines is also terribly flawed and just asks for problems such as this. Not many other businesses get to do that and get away with it.
No one was right and no one wins. Airlines are held to by law to give x% of your ticket up to 400%, they of course try to keep you in the dark about that and get you to take much less. That was their first mistake, someone will always take the money if you escalate it enough. They could have arranged car service for a passenger or crew, or another flight, anything, but they just brute forced it. Someone at delta the same weekend make 14k for missing their flights two days in a row.
You give up a lot of rights when you board a plane, I think people forget this. People will not boycott united in any meaningful fashion, part of whats wrong with flying are the lack of choices, you take what you can get. Even this guy was running back on the plane after taking a beating.
That in no way condones how they handled it, which was atrocious. I also dont agree with the ability of them to basically take you hostage on the tarmac once the doors closed. There has to be a better balance of customer service with airlines. You dont get to just say "security" and do whatever you want to people, thats not right either. This bs about being able to overbook as a right for the airlines is also terribly flawed and just asks for problems such as this. Not many other businesses get to do that and get away with it.
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