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I'm a current resident and refinanced my loans with DRB (now Laurel Road) in 2015. I started the process in June 2015 and once everything was all said and done, I was refinanced and finally started making payments in January 2016 - the whole process took about 6-7 months (the long wait time was one of the biggest critiques of refinancers back then). While this was a little frustrating at the time, I have been very happy with them since then.
Yesterday, I received an unsolicited check from DBR in the mail for $447.52 (18 months after my refi was completed) with a letter explaining this is the amount I would have saved had they closed the loan faster. This "token of their appreciation" almost seemed too good to be true (not so much so that I didn't cash it :P ). The idealist in me has had a little faith restored in the financial services industry. The cynic is me is wondering whether or not they are losing business to other banks and this is merely an attempt to keep current customers happy.
Anyone else have this experience with DRB/Laurel Road or a different refi company?
Yesterday, I received an unsolicited check from DBR in the mail for $447.52 (18 months after my refi was completed) with a letter explaining this is the amount I would have saved had they closed the loan faster. This "token of their appreciation" almost seemed too good to be true (not so much so that I didn't cash it :P ). The idealist in me has had a little faith restored in the financial services industry. The cynic is me is wondering whether or not they are losing business to other banks and this is merely an attempt to keep current customers happy.
Anyone else have this experience with DRB/Laurel Road or a different refi company?
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