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Employed by major health system south tx. Things seem to be unraveling. I’ll try to paint an accurate picture....
- phone systems stink. Patients call, on hold for 30-60min. We had 3 staff answering phones but also trying to check in, check out, schedule appts. Got new system last mth that takes all calls for “questions for doctor” to the MA phones in the back...problem is we’re short MAs so they can’t answer. After so many rings it takes them to an answering service that’s sends message to a bucket . Takes messages hours to get routed to me, sometimes 1-2days.told this is thr best admin can do
-always short MAs. 3 docs, 2 midlevels. We all mostly see 20 per day. Only have 3 MAs to room pts, vitals, do prior auths, referrals. It’s impossible for them to keep up. One day This wk 1 was sick, so had 2. Then one of the 2 leaves after lunch and doesn’t come back. So I had 16pts that afternoon and roomed/vitalizad almost all of them....office manager usually comes in to help on those occasions(happens usually once per wk) but this time she was “in meeting w admin?!?!?!).
I guess all the issues stem from lack of support staff. We tell admin we need to hire ASAP, they say they can’t find anyone. Supposedly had 10 interviews scheduled Friday, nobody showed up? Maybe bc the pay is bad, think $12/hr although w benefits, insurance.
are all you employed guys having them same issues?? I can’t stomach the fact that they take 50% for overhead yet I don’t get adequate support!
- phone systems stink. Patients call, on hold for 30-60min. We had 3 staff answering phones but also trying to check in, check out, schedule appts. Got new system last mth that takes all calls for “questions for doctor” to the MA phones in the back...problem is we’re short MAs so they can’t answer. After so many rings it takes them to an answering service that’s sends message to a bucket . Takes messages hours to get routed to me, sometimes 1-2days.told this is thr best admin can do
-always short MAs. 3 docs, 2 midlevels. We all mostly see 20 per day. Only have 3 MAs to room pts, vitals, do prior auths, referrals. It’s impossible for them to keep up. One day This wk 1 was sick, so had 2. Then one of the 2 leaves after lunch and doesn’t come back. So I had 16pts that afternoon and roomed/vitalizad almost all of them....office manager usually comes in to help on those occasions(happens usually once per wk) but this time she was “in meeting w admin?!?!?!).
I guess all the issues stem from lack of support staff. We tell admin we need to hire ASAP, they say they can’t find anyone. Supposedly had 10 interviews scheduled Friday, nobody showed up? Maybe bc the pay is bad, think $12/hr although w benefits, insurance.
are all you employed guys having them same issues?? I can’t stomach the fact that they take 50% for overhead yet I don’t get adequate support!
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