Series of events so far:
Call Vanguard, connect with Rafael, who becomes my official Vanguard rep.
Am scheduled a webcam webinar with another person to assess if I am a "good fit" for Vanguard's services. Incidentally, I am! Shocking

I call XYZ number; I'm told that I needed to call with a bunch of information ready that I don't presently have (as I was never told to have it ready). I am also treated in a very condescending manner. I find my way off the call in order to connect with Rafael.
I email Rafael in order to set up a meeting. Let's get this stuff done!
Rafael responds the next day. (That's fine.) He suggests a time frame.
I respond the next day agreeing to a date/time within his suggested time frame.
Rafael does not respond for four days. When he does respond to confirm, I am no longer available. I respond the same day and suggest a new time frame for two days later.
Rafael does not respond, but does call at the time I suggested two days later. But because he hadn't responded I made other commitments. Oy.
I call Vanguard to complain about Rafael and to request a new rep. I speak with the customer service person who sounds very cordial. She says she will contact the other department to figure out if it's possible for me to get a new rep. (Really? This might not be possible?)
She calls me back shortly thereafter to confirm the name of the rep in question (not a big deal, but seems like a pretty important detail - I had assumed she had it in the system). She says she will call me later on that day. She calls me at 6:30pm, and I tell her I can't speak at the moment. She says she will call the following day. This was three days ago.
Yeesh.
I was fully intending to transfer all my investments, but now I'm pretty ************************ wary. And a quick google search just showed I'm not the only one experiencing terrible service. Consumer Affairs: https://www.consumeraffairs.com/automated-investment-services/vanguard.html
Oof. So now what? Vanguard was my jam based off Boglehead acclaim, but now I don't know! Anyone have any terrific experiences with similar services?
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